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Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities :
Resolve product or service problems : clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Required Education and Experience :
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Must speak Spanish
Chase Technical is an Equal Opportunity / Affirmative Action employer : All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law
Last updated : 2024-04-24
Full Time
$55k-75k (estimate)
02/26/2024
07/31/2024
The job skills required for Customer support include Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support positions, which can be used as a reference in future career path planning. As a Customer support, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support. You can explore the career advancement for a Customer support below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
02/24/2022: Chico, CA
Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Update our internal databases with information about technical issues and useful discussions with customers
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Monitor customer complaints on social media and reach out to provide assistance
03/12/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
01/19/2022: Worcester, MA
Communicate clearly with customers.
01/16/2022: Ogden, UT
Give credence to customer complaints.
01/21/2022: Somerset, NJ
Avoid helping customers at breakneck speeds.
03/21/2022: Green Bay, WI
Know how to close a conversation.
02/22/2022: Columbus, OH
Step 3: View the best colleges and universities for Customer Support.